FAQ

Is there a minimum order value for your products?

No, there is no minimum order value for our products.

What payment options are available?

You can pay with credit card, PayPal, EPS transfer or Klarna.

Can I modify my order after it has been placed?

Once an order has been placed, it cannot be modified. Please make sure all the items you need are in your shopping cart before you finalize the order.

How can I contact customer support?

For any questions or concerns, you can reach us at info@mata-origin.com.

How long does it take to receive my package?

Shipping within the DACH region takes between 2 and 5 business days.

Can I track my delivery?

Yes. Once your package leaves the warehouse, you will receive a tracking number via email.

What are the shipping costs?

AT & DE: Standard shipping up to €199 = €4.70

AT & DE: Standard shipping from €200 = Free

EU: Standard shipping = €18.50

CH: Standard shipping = €21.50

Free shipping within Europe starting from €600 (including Switzerland)

For customers in Switzerland, domestic customs fees apply, which we have no influence over. No VAT is charged in Switzerland.

How does a return work?

If a product doesn't fit, doesn't meet your expectations or you've simply changed your mind and no longer want to keep it, please return it within the 14-day return period with sufficient postage.

For returns from Germany:

Send the package via DHL / Deutsche Post to:

LKV Logistik GmbH – „Mata Origin GmbH“
c/o ZSP Traunstein
Wimpasinger Str. 18
83278 Traunstein
Germany

For returns from Austria and other countries:

LKV Logistik GmbH
z.H. Mata Origin
Salzachtalstraße 47
5400 Hallein
Austria

The costs for the return shipping are the responsibility of the buyer.

Is an exchange possible, and if so - how does it work?

If you've changed your mind or need a different size, please return the product to the address above. Afterward, you can place a new order for the product you want.

How long does it take for me to receive my refund in the case of a return?

It may take up to 4 weeks for your refund to appear in your account. This is due to the outsourcing of package acceptance, goods inspection and the refund process to a logistics company.

What should I do if a product arrives damaged?

If the product you ordered arrives and you notice that something is wrong, missing, or damaged, please send us pictures of the issue at info@mata-origin.com. We will certainly find a solution that leaves you satisfied so you can continue enjoying our products.

Which size should I choose if I’m between two sizes?

Nappy "Babysize": Suitable for 0-4 months (may vary depending on the baby’s build, it could last longer or shorter).

Nappy "Crawler": From around 3 months to the end of the diaper period (approx. 2 years).

Cowboy Pants: Please order the current size.

Romper: The romper grows over several sizes. At first, you can easily roll up the legs. If you want to use it for a longer period, order one size larger.

Wool Overall: The walk overall is generously cut. Please order the currently fitting size.

Wool Pants: You can order this in your child's current size.

Where can I find more information about the online video course "Windelfrei leicht gemacht"?

You can find more information about the online video course here.

I purchased the online video course but can't find my access to the course!

To access the online course, please create an account under "My Account." Use the same email address that you used during the purchase. Afterward, you can log in through the login area and access the course materials.

If you’ve already created a customer account and purchased the course through it, you can log in immediately and access the course materials.

How can I get more information about EC?

Here you can access our online course "EC leicht gemacht".

Why EC?

Raising children without diapers is the most common and natural method worldwide. Many parents in German-speaking countries are returning to this traditional approach. The reason for this is not only the avoidance of an average of one ton of plastic waste, but also the closer and more communicative relationship between caregivers and child.

How do I start with EC?

EC is not a matter of talent for the mother or child, it's a matter of awareness! Once you recognize that your baby has a need to eliminate freely, you are already practicing EC. Simply offer your child the opportunity to go potty when you are changing them, and you will quickly become a great team. Check out our workshop offerings under Mata Origin Family, we are happy to share our tips and tricks with you!

EC against tummy aches?

Babies have a natural instinct not to go in their diaper, especially for stool, which they often hold back. If no opportunity is offered to eliminate freely, it will inevitably end up in the diaper eventually. This can lead to tummy aches, colic, bloating, and discomfort. Many parents wish they had known about EC sooner. It is said that around 80% of babies who are labeled as "crying babies" cry much less when their parents provide an opportunity for free elimination.

The desire for perfection:

EC doesn't mean you can never use a diaper, nor does your child need to be completely dry. It's about communication, acknowledging a need, and enjoying the process. We must remember that elimination is often a topic surrounded by shame. Rediscovering a natural approach to it, building a close relationship, and enjoying the EC lifestyle is what we consider most important. If things don’t go as you would like, reach out within the Mata Origin Family. You’ll find that everyone is in the same boat.

What if something ends up in the diaper?

Most babies and toddlers gladly accept the opportunity to eliminate freely, and bowel movements often end up reliably in the potty or toilet. This means that you usually only have wet absorbent pads to wash. For stool contact, we recommend hand washing our wool clothing with cold water, ideally using our Lanolin Soap, to restore their water resistance, or washing them in the machine at a max of 30°C on the wool cycle.

Can I book consultations with you regarding EC?

Yes, Mata-Origin-Family members will have the opportunity to book 1:1 consultations.

Can I book coaching sessions with Magdalena?

Yes, Mata-Origin-Family members will be offered webinars, seminars, and impulse weeks guided by Magdalena from time to time.

The high-quality natural materials used for our Mata Origin elimination communication products undergo a precise quality control process. The materials used for our products are sourced from Germany, Austria, and Italy. These materials are then sewn into Mata Origin elimination communication products in Slovakia.