Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, please send us an email to info@mata-origin.com informing us of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary for checking their condition, properties, and functioning.

All reduced items (e.g., items at sale prices) are excluded from exchange and return.

How does a return work?

If a product does not fit, does not meet your expectations, or you have changed your mind and simply do not want to keep it, please send it back within the 30-day return period and with sufficient postage

from Germany via DHL / Deutsche Post to:

LKV Logistik GmbH – “Mata Origin GmbH”
c/o ZSP Traunstein
Wimpasinger Str. 18
83278 Traunstein
Germany

from AT and all other countries to:

LKV Logistik GmbH
Attn. Mata Origin
Salzachtalstraße 47
5400 Hallein
AT

The costs for the return are borne by the buyer.